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Frequently Asked Questions

Listed below are some of the more frequently asked questions about CR, complete with answers.

If you can’t find an answer to your question then please feel free to contact us and we’ll do our best to answer it.

Completely Property is a free-to-view specialist property listings website showing available retail, office and industrial properties across the UK and Ireland.

To provide the property industry with the best in class platform for finding and marketing commercial property, at a sensible price.

Completely Property is a new all-encompassing commercial property resource that retains the comprehensive data and the best features of Completely Retail, Completely Office and Completely Industrial, including details of every shopping centre, every office, and every retail, industrial, and trade park in the UK (but each of these sites can still be accessed individually, too). We have enhanced the functionality and improved the user experience and the new portal features comprehensive information on key UK city centres, a resource unique to Completely Property. Now, in one place, you can get a city overview and information on local businesses, lifestyle, shopping centres, business parks, travel connections and more.
For an updated user guide, please visit the Help page, or contact us on support@completelygroup.com

We constantly engage with property professionals across the sector and listen to what they want. In response to that feedback, and our own market research, we have reacted to the widespread demand for a fresh approach to property marketing. The result is Completely Property, an enhanced platform that is easier to use, a platform that delivers more benefits for all users.

There is something for everyone across the entire property sector. Our search portals for retail, office and industrial provide commercial occupiers with the information they need to make informed decisions on their property move. Our unique system allows owners and agents to actively market individual properties, schemes or entire portfolios.

Our enhancements set new standards in the provision of market information and, with ongoing rolling updates and further functionality planned, no other property portal comes close. It delivers detailed data and insights across the retail, office and industrial sectors and is the go-to site for those needing market information or searching for their next commercial property.

Completely Property allows you to search across all sectors or sectors independently from one another using the separate websites:

  • Completely Retail
    We created Completely Retail to be a specialist retail-only website. It doesn’t waste your search time serving up industrial or office accommodation; just retail opportunities and local information that puts the properties in context. We also offer clever tools like dynamically-updated scheme plans and tenancy schedules. To our knowledge, Completely Retail is the only place you can find information on all shopping centres and retail parks across the UK.

  • Completely Industrial
    Completely Industrial is a specialist industrial website. It doesn’t list retail space or office accommodation. Our map-based search engine shows available property in context with all major industrial points of interest. As far as we know, Completely Industrial is the only place you can find all industrial parks and trade parks across the UK.

  • Completely Office
    We built Completely Office to provide the market with a specialist office-only website. It won’t distract you with a shop in Cricklewood or a warehouse in Daventry, it just delivers office space to match your search criteria. Our map based search engine shows available property in context with all major office points of interest. To our knowledge, Completely Office is the only place you can source information on every office building and business park across the UK.

Completely Property was created by The Completely Group, an award-winning and independently-owned property marketing agency. Everything Completely Property does is focused on helping occupiers, landlords and agents do business together, and do it better.

Head to www.completelygroup.com for more information about the agency behind Completely Property, and to find out about the other services it offers, too.

Completely Retail is sponsored by British Land as well as the Shop Agents Society and Accessible Retail, two of the industry’s leading professional associations. Completely Office and Completely Industrial are sponsored by LaSalle Investment Management. We also have industry-wide support from a growing number of institutional landlords and leading agents.

Visit Completely Property. The site can be viewed by anyone but a licence is required to access certain areas of the site. For more information, visit the Upgrade your experience. page.

Completely Property is free-to-view. All property listings, map-based searches, all Enhanced Scheme information and a limited amount of information on Standard Listings is available to everyone. However, there are different levels of licence that can give you access to additional areas and benefits of the site. For more information, visit the Upgrade your experience. page.

To find out more about upgrading your account / subscription, please see Upgrade your experience.. Or, to find out more, please contact us.

Completely View gives unrestricted access to the UK’s most advanced and comprehensive database of shopping centre, office and industrial schemes. Property professionals across the UK use Completely Property’s unique scheme database and unrestricted access is provided through the purchase of a View licence. To find out more go to Upgrade your experience..

As your property listings grow, it could be time to take control of your listings and move the package that gives you total control and unlimited listings per user. Completely Plus is a sophisticated but easy-to-use property marketing tool that allows you to manage your listings on Completely Property. You can create listings; upload detailed descriptions, photos, brochures, demographics, GOAD plans, and even EPC charts. To find out more go to enhance your results.

Yes, it’s the same - just better! The same benefits apply to your Completely View/Plus licence, and they still do the same things, but each licence now gives you the benefits across the other sectors, too.

No, we ensure we only email people who wish to be emailed. You can set your own preferences on your profile once you have logged in.

Absolutely not. As long as your property details are on Completely Property, they remain under your control. In order to maximise your marketing efforts, our property listings are entirely free-to-view on Completely Property (and for retail properties through the Retail Week website). But there are companies out there who sell on your property data, even try to sell it back to you! We have measures in place to police any unusual activity or misuse of the site, and any data trawling or reselling of data is strictly forbidden under our terms and conditions.

You can register for Completely Property here.

You need a Completely View licence. This gives unrestricted access to all areas of Completely Property including all of the sub sectors; Retail, Office and Industrial.

If you are a registered user, properties can be listed via the Property Manager area, where you can manage the details of your existing properties as well as adding new properties.
If you are a new user and wanting to list a single property but do not wish to upgrade to a Plus licence, please email sales@completelygroup.com and we will be able to assist you.
Between 9am-5:30pm weekdays we offer support to users of Completely Property. If we are unavailable, please take a look at the User Guide.

No, you can send us the details of your listings and we can upload these for you at a one-off cost. To find out more go to Upgrade your experience..

If you are a Plus user, the Property Manager page allows you to manage all aspects of each property listing. Once you have signed in, this page can be found in the menu under your username in the header bar.

List a property with us and use one of our 450,000 GOAD plan extracts to show the property in context with its surroundings. And, if you have the correct licence, you can upload your own GOAD plans.

We provide feeds for the websites of leading landlords and agents, including Savills, Westfield, M&G Real Estate and many others. We can do the same for your website and our integrated system can even automatically generate PDF particulars, making marketing seamless and effortless. And all updated every time there is a change in status.

A brochure PDF can be generated in minutes via Completely Property and printed off or emailed out and, because the data is always kept current, the PDF brochures will always be up to date. For more information contact us.

To maximise exposure of your property schemes, we have created the Enhanced Scheme package, previously known as Scheme Sponsorship. Tried and trusted, Enhanced Schemes are the best way to promote key schemes to prospective occupiers or agents across the UK. They achieve up to 10 times more visits than Standard Listings and include options that contain full details of the scheme, without limit and with unlimited updates.
To find out more go to enhance your results, or contact us.

If you have multiple schemes, you can get the benefits of joining the keys players who house them together as a portfolio listing. A portfolio provides more information, more branding and more effective property marketing. For further information, go to enhance your results.

Use the search function on the sector pages and search by town, you will then be able to do advance searches once the results have loaded. In the unlikely event that your scheme is not listed, we would be delighted to add it free of charge. Simply contact us.

Absolutely, it’s a great way to let potential occupiers know all the details on available units on your scheme, and to put them in touch with your letting agents. We will even keep it up-to-date for you if you have an Enhanced Scheme. For more information contact us.

Use the search function on the Completely Property home page and search by town. You will then be able to do advance searches when the results load.

If you cannot find your answer on this FAQ page then please contact us on support@completelygroup.com.

We would really love to hear from you. As long as you are logged in, you can use the feedback link which can be found in the Support column in the footer bar of every page to let us know what you think.

Yes. There are a number of opportunities available. To find out how you can reach the people who are searching for business space, head to advertise with us.

A lot of time and effort goes into ensuring that the SEO of the site is on point and, as a result, we are able to be found easily via search engines.

We are committed to the ongoing development of Completely Property and will continue to develop, refine and offer new data products. The Completely Property user group, which is made up of property experts from all sectors, meets regularly to discuss enhancements to the site. If you have an idea or suggestion you’d like to see on Completely Property then please let us know via the feedback page found in the footer bar, or contact us on support@completelygroup.com. If you have got an idea for an improvement that’s sensible and we like it, we’ll do our best to include it in the future.

We get all our facts and figures from a number of sources. Agents and landlords provide us with property listings and scheme information. Our friends at Experian provide us with GOAD, town centre reports and our retail points of interest. Our researchers fill in any gaps. Plus, if you are the landlord, asset manager or main agent on a retail scheme or development then you can let us know and we’ll update any information free-of-charge. You can contact us and let us know the updates.

Unsponsored schemes display limited information and to gain access to this information you would require a Completely Property View license. To find out about a Completely Property View license please contact us.

Scheme sponsorship gives your property an enhanced and freely available branded mini-website within Completely Property. For a full list of benefits contact the Sales Team on 0844 6626600 or email sales@completelygroup.com.